Delivery & Refunds

Every download on Toolbay is watermarked and traceable to the buyer, and the license verifies against your account. Your purchase lives in your library, so you can re-download it whenever you need it, and pick up new versions the seller ships. That per-buyer stamp is what makes instant delivery safe.

If a file you bought is genuinely broken, corrupted, or never delivered, contact support and we will make delivery right, typically by issuing a replacement or a fixed file. We stand behind delivery of what you bought.

Before you buy, take a moment with the listing: read the full description, check the preview and sample information, and look at reviews from other buyers. Everything a seller claims about a tool lives on the listing page. If it is not there, do not assume it.

If anything about a listing is unclear, message the seller through Toolbay Messages before you purchase. Sellers can confirm compatibility, expected output, and anything else you need to know. A two-minute question before checkout beats a purchase that does not fit.

Because Toolbay files are delivered instantly and watermarked per-buyer, a download cannot be un-sent or given back. So all sales are final: we do not offer refunds, money-back guarantees, or cancellations once a purchase completes. If delivery itself fails, section 02 covers how we make it right.

If something went wrong with a purchase, contact support first. We can almost always resolve a delivery problem faster than your bank can. If a chargeback is filed on a delivered, licensed download without contacting us, we may suspend the account and revoke the associated license while we review.

Nothing in this policy removes any rights you have under applicable consumer-protection law that cannot be waived. Where the law requires us to provide a remedy beyond this policy, we will honor it.

We may update this policy from time to time. When we make material changes, we will update the "last updated" date above. Purchases are handled under the policy in effect at the time of your purchase.